Your listings are well photographed, content optimized, and well distributed on all the major OTAs and travel channels so the bookings should be pooring in right? Well not exactly, those are all important factors in gaining visibility but it’s not enough if you want to make absolutely SURE you are truly getting every booking possible.
Modern travelers have come to expect hotel-level customer service. Pre booking communication has become one of the biggest factors that sway a consumer’s decision to complete a booking or not, simply put, the amount of time it takes the property manager to reply to a pre-booking inquiry about the listing in question will in part determine if you ever get the booking!
How can you answer every single inquiry?
Let’s face it, as amazing as you are, you won’t always have the time to reply to every inquiry before it’s too late. But here’s the question: What is too late, and how can you make sure you reply in time to turn your potential guests into completed bookings and then into 5-star reviewers?
RedAwning recently surveyed over 14,000+ travelers to get the skinny on exactly how important pre-booking inquiries really are and how long you have to respond to them before your potential guests move on to other options.
