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Turn Lookers Into Bookers

The art of sealing the deal and turning potential guests into bookings!

The Importance of Tackling Pre-Booking Inquiries

Answer potential guests questions & provide excellent FAQ resources

Your listings are well photographed, content optimized, and well distributed on all the major OTAs and travel channels so the bookings should be pooring in right? Well not exactly, those are all important factors in gaining visibility but it’s not enough if you want to make absolutely SURE you are truly getting every booking possible.

Modern travelers have come to expect hotel-level customer service. Pre booking communication has become one of the biggest factors that sway a consumer’s decision to complete a booking or not, simply put, the amount of time it takes the property manager to reply to a pre-booking inquiry about the listing in question will in part determine if you ever get the booking!

How can you answer every single inquiry? 

Let’s face it, as amazing as you are, you won’t always have the time to reply to every inquiry before it’s too late. But here’s the question: What is too late,  and how can you make sure you reply in time to turn your potential guests into completed bookings and then into 5-star reviewers? 

RedAwning recently surveyed over 14,000+ travelers to get the skinny on exactly how important pre-booking inquiries really are and how long you have to respond to them before your potential guests move on to other options.

Luggage packing for a vaca

Case in Point: The Results Speak for Themselves!

See what travelers worldwide have to say!

  • Potential travelers have pre-booking inquiries more often than not

    80% of RedAwning travelers surveyed are likely to, at some point, require a response to a pre-booking inquiry before determining whether or not to book your listing.

    One of the best parts of distributing your listings through a full service marketing and reservation solution like RedAwning is the assurance that every pre-booking inquiry is being handled by a team of experts dedicated to increasing your conversions. 

  • RedAwning guests will wait up to a day (but prefer a few hours) for a response to their inquiry

    21% of Redawning travelers reported they are willing to wait up to a couple of hours for a reply to their inquiry and 40%  will give you up to one day before they move onto other short term rental options.

    There is no doubt that the Google world has impacted consumer culture and created an elevated expectation of immediate and instant gratification. Fortunately, all RedAwning properties are instantly bookable so your potential guests can book your listing as soon as they decide to stay there. 

  • Miss the chance to reply and you’ll likely miss the booking

    71% of travelers say they will move on to other options if they don’t get answers to their questions within one day. RedAwning’s goal is to make your potential guest feel like a #1 priority and  RedAwning helps you maximize your bookings by replying to pre-booking inquiries on your behalf before the guest loses interest in your listing.

    Our guest services team is available 24/7 via email and chat to make sure your potential guests turn into completed bookings and we don’t stop there once they do. Our goal is to make sure your guests have round-the-clock support from pre booking to post-checkout.

  • First impressions are everything

    Your future guest may have questions about the amenities at your property, the pet policy, minimum night stays, additional fees, checkout protocol and more.

    Whatever the inquiry, know that the real takeaway is the assurance that they, the guest are a priority and that you will be available to help them during their stay. 

  • 5-star reviews incoming

    Once you get that booking the work (and fun) has just begun! Now is your chance to dazzle guests and to remind them why they chose to stay at your vacation home in the first place.

    In fact, now is your chance to woo them into convincing your next guest to choose your rental. And the guest after that and the guest after that… see where we’re going with this?!

Surprised Monkey

Your guests deserve the best and you are just the person to give it to them! It’s always nice to do something special for your guests, it could be a bottle of champagne on arrival or a gingerbread house kit for the kids — whatever you decide, make sure you add it to your listing– value-added items influence conversions as well. Surprises during the stay make a great impression and ensure you get another booking from this guest! 

Seem like a lot, DON’T panic….

The RedAwning guest services team is here for your guests 24/7 because our #1 priority

is making sure the entire stay experience is seamless for everyone – including you!

More About RedAwning’s Owner Program

Categories

Latest News

  • 5 Easy Ways to Make Money on Your Vacation RentalJanuary 8, 2020 - 2:55 pm
  • Double Your Bookings By Listing Them OnlineOctober 17, 2019 - 8:15 pm
  • Girl taking a photo of city2019Marketing Your Vacation Rental: How to Draw Guests in With PhotosAugust 20, 2019 - 8:00 am
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