Join the RedAwning Team

Career Opportunities at RedAwning

Join the fastest growing marketing and reservations solution for vacation rentals in the industry.

RedAwning, a leading innovator in the vacation rental industry since 2010, is offering exceptional career paths and opportunities for entry-level, mid-level and senior-level employees. We work in a friendly, relaxed, high-ceilinged, loft-style office environment in Emeryville, CA, with free lunches, snacks, and beverages. If you’d like to jump on this juggernaut, send us a cover letter and your resume.

Join the Emeryville-based startup that’s transforming the way people travel. We’re the fastest, easiest, safest way to distribute, market and book a vacation rental.

A note on fraud prevention: RedAwning will never attempt to recruit or interview for job openings via SMS/Text Message, or by using anonymous or generic (e.g. @gmail.com, @yahoo.com, etc.) email accounts.  We will only ever communicate with applicants via an official company @redawning.com email address.  Further, we will never ask you to share personal information, other than what you choose to include in a resume or cover letter, until after you have interviewed with an actual human being.  Verification works both ways.  If in doubt, please contact careers@redawning.com for assistance.   Thank you.

Client Services Team Representative

Client Services Team Representative

Location: Emeryville (Bay Area), CA

Job Type: Full Time, Salary

Hours: 9am-5:30pm (Monday – Friday)

Do you pay close attention to details? Do you love to learn and proactively look for new opportunities? Join our hot tech start-up and be instrumental in the rapid growth and success of our innovative business! RedAwning, a fast-growing leader in the vacation rental industry, is seeking a proactive, motivated, detail-oriented person to play a pivotal role as the liaison between our Guest Services team, our property managers, developers, and Technical Support teams.

Department: Client Services

Reports to: Director of Client Services

Position Summary: The successful candidate will become a key member in our Client Services team and will have a strong understanding of vacation rental host care as well as strong communication skills. The candidate will enjoy servicing hosts’ listing and reservation-related issues, be comfortable speaking to property managers on a high level and have a strong understanding of the market in order to provide property managers with front-line assistance. The successful candidate will also know how to succinctly explain and pass off issues to Operations Managers, Technical Support, and Sales Team Members for resolution. This position requires fast, hard work, attention to detail, and the ability to know when a property manager needs extra care, general relationship-building, or technical support.

This position works very closely with the Host Success Team, the Guest Services Team, Technical Support, Development Teams, and the Sales team, and has plenty of room for the right candidate to progress quickly and become a major player in the achievements of this exciting company. As the Client Services Team expands, there will be lots of room for moving up from this front-line position.

RedAwning is an Emeryville-based company that provides sophisticated distribution channel management, lead response, and customer service to managers and owners of vacation rental homes, condos and apartments. It is also a website providing instant, hotel-style reservations to travelers and travel agents for over 40,000 properties in thousands of destinations.

Primary Duties and Responsibilities, include but are not limited to the following:

  • Support property managers by providing excellent service via phone, chat and email
  • Stay up to date on product and technology changes in order to provide accurate and thorough support to clients
  • Advocate for customer and internal needs by suggesting listing and process improvements
  • Adhere to and excel in productivity and quality levels in support of world-class service standards
  • Build positive rapport and communicate appropriately with diverse clients
  • Maintain accurate records of property manager and guest interactions and resolutions; record details of actions taken; and maintain customer databases on CRM and other internal systems
  • Explore back-end software integrations and API’s to troubleshoot listing and reservation errors
  • Become comfortable with frequently used software such as MySQL and SOAP
  • Assist in the maintenance of existing listings and the publication of new ones

 

Qualifications: Skills, Knowledge and Abilities

Education and/or experience:

  • Bachelor’s degree preferred
  • Minimum of 2 to 3 years in sales, customer service, or related field
  • Experience in travel, hospitality or real estate industries is a plus
  • Technical troubleshooting experience is a plus
  • Demonstrated experience with CRM systems required

 

Abilities and Attributes:

  • Ability to take initiative, learn quickly and be a great problem solver
  • Ability to deal with a wide variety of client situations with empathy and understanding
  • Must be responsible, dependable, and extremely well-organized
  • Ability to work efficiently both independently and as part of a team
  • Strong computer skills – we do everything in the cloud, and you will need to set up, maintain, and use a variety of services

Work Environment:

  • The work environment is an open office environment with business casual attire
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and printers

Compensation and Benefits

  • Competitive salary with lots of potential for growth based on your success and ours
  • Fully Paid Medical Coverage for yourself with optional dental and vision plans as an add on at employee’s expense
  • Paid Vacation and Sick Time
  • Fun, Emeryville- Based office with flexible hours

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

HOW TO APPLY: Interested and qualified persons may apply by emailing your cover letter and résumé to careers@redawning.com. Due to the volume of résumés we receive it is impossible for us to contact each candidate individually; therefore, if your résumé is selected, we will contact you for an interview.

RedAwning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Onboarding Associate

Onboarding Associate – New Hire

Location: Bay Area, CA

Job Type: Full-Time, Salary

Hours: 7:00am- 3:30pm (Tuesday – Saturday)

Department: Account Management

Reports To: Onboarding Manager

Position Summary: The Onboarding Associate is responsible for assisting the Onboarding Manager in getting hosts live on the RedAwning platform. In this role, you will work with the Onboarding Manager to schedule meetings with hosts, help hosts build their listings, troubleshoot technical issues, answer host questions, and help ensure that the listings we do take live shine, and will have lots of bookings. Ultimately, you’re responsible for helping to get hosts through the onboarding pipeline, and the tasks involved in this will depend on the client. Day to day, you should expect to be setting up meetings for the Onboarding Manager, helping build listings, monitoring tickets and responding to them, and helping to enhance listings after hosts build them to ensure listing success. There will be a lot of chasing down hosts to get those meetings set up, as well as educating clients on how the product works, how reservations work, how to set up their bank account for payment, and more. There will also be a variety of longer-term projects you will work on, such as rewriting listing headings and descriptions, reordering photos, looking through listings and adding more amenities, and other projects at the discretion of the Onboarding Manager.

The Onboarding Associate reports to the Onboarding Manager. The ideal fit is a proactive problem solver, critical thinker, has tenacity and doesn’t give up, and is looking for their next opportunity at an innovative, high-growth tech company.

Key Responsibilities, include but are not limited to the following: 

  • Call, email, and text hosts to set up onboarding appointments with the Onboarding Manager and/or yourself
  • Help hosts build their listings, and help the Onboarding Manager build and revise listings
  • Assist with managing the flow of accounts in onboarding by ensuring that all deals are in the correct lanes in HubSpot; follow up on stalled accounts and paused accounts
  • Manage the day-to-day flow of tickets in FreshDesk for the Onboarding team
  • Assist account managers with setting up go-live meetings, and attend those meetings
  • Work monthly with the account managers to analyze accounts and listings that are not booking yet, and take action on the listings/accounts to ensure success

Key Accountabilities:

  • Quickly get hosts through the onboarding pipeline
  • Minimize host churn in onboarding
  • Ensure that RedAwning is onboarding quality listings that will get bookings
  • Client knowledge – Help develop collateral and methods for client self service

Education and/ or experience:

  • Customer service experience
  • Experience in travel, hospitality, or real estate industries is a plus
  • Demonstrated experience with MS Office Suite
  • Good writing and phone skills
  • Experience with CRM systems and extranet systems
  • Experience working in high-paced tech companies
  • A positive, don’t-give-up attitude

Abilities and Attributes:

  • Ability to take initiative, learn quickly and be a great problem solver
  • Ability to deal with a wide variety of client situations with empathy and understanding
  • Must be accurate, organized, and highly detail-oriented with the ability to multi-task and follow-through on all projects
  • Strong computer skills – we do everything in the cloud, and you will need to set up, maintain and use a variety of tools and services
  • Excellent financial oversight skills and the ability to work with numbers and code
  • Ability to work collaboratively with different levels of staff and management
  • Ability to work under pressure and successfully meet deadlines on multiple tasks
  • Excellent decision-making, interpersonal and time management skills
  • Ability to handle daily responsibilities and projects with minimal direction
  • Must be proactive in identifying and proposing solutions
  • Ability to assimilate a variety of information from diverse individuals and make decisions for which a precedent may not exist
  • Excellent written, oral and presentation skills
  • Requires employee to function in a general office environment and accomplish tasks

Work Environment:

  • The work environment is a normal office environment, with business casual attire
  • This position is mainly conducted in an open office environment
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to see; stand; walk; use hands to finger, handle or feel; climbing, stooping, kneeling; and reach with hands and arms. This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

 

Compensation and Benefits:

  • Competitive salary with lots of potential for growth based on your success and ours
  • Fully Paid Medical Coverage for yourself with optional dental and vision plans as an add on at employee’s expense
  • Paid Holidays, Vacation and Sick Time
  • Fun, Emeryville- Based office with flexible hours

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

HOW TO APPLY: Interested and qualified persons may apply by emailing your cover letter and résumé. Due to the volume of résumés we receive it is impossible for us to contact each candidate individually; therefore, if your résumé is selected, we will contact you for an interview. 

RedAwning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Account Manager

Account Manager – New Hire

Location: Emeryville, CA

Job Type: Full-Time, Salary

Hours: 8:30am- 5:30pm (Monday- Friday)

Department: Host Success

Reports To: Director of Host Success

Position Summary: The Account Manager is responsible for the happiness and success of the property owners who sign up to list their vacation rental listings with RedAwning. As an Account Manager at RedAwning, you will work with our onboarding team to get clients up and running, set the clients up for success once their listings are live, monitor performance continually, take action when performance isn’t stellar, and help handle any issues that arise with the clients. Ultimately, you’re responsible for the growth, retention, revenue, and satisfaction of our property owner clients. The overall health of each account is your primary responsibility and you’ll be the primary relationship owner of each client, and you’ll drive the relationship through a consultative and strategic approach to the partnership.

The Account Manager reports to the Director of Host Success and the ideal fit is someone who is a problem solver, critical thinker, has excellent presentation and communication skills, and is looking for their next opportunity at an innovative, high-growth tech company. The ideal candidate is also someone who performs well under stress and can organize their day well despite many things going on at once.

Key Responsibilities, include but are not limited to the following:

  • Perform Go-Live calls in a timely manner and work closely with the onboarding team to successfully onboard new properties and address existing account issues
  • Drive meaningful revenue growth and opportunities across the company’s existing customer base of property owners as we continue to scale
  • Develop client-facing marketing to highlight the tech, commerce, and reporting capabilities that RedAwning offers so that clients can leverage their own specific strategies
  • Contribute to the creation mediums for client feedback to identify areas of opportunity including current tech and business improvements as well as future tech and business developments
  • As a key client partner, the account manager will develop deep, strategic relationships with our top property owner accounts, and provide stellar customer service to all other smaller clients
  • Resolve any/all client issues using FreshDesk and continually monitor for new tickets. Some tickets will be handled for you. But you will have tickets escalated to you as well.
  • Discover and take action on non-performing accounts
  • Minimize client churn, and work to discover and resolve issues before they turn into churn
  • Review listings as they go live to ensure they shine and will get bookings
  • Work with a variety of teams to develop client-facing marketing materials, collateral, FAQs, and more to bring our property owner program to a more self-service style program

Key Accountabilities:

  • Account Satisfaction
  • Optimize clients’ gross bookings per channel
  • Improve ad content on all OTA and VR channels
  • Client retention – Keep Churn and Channel Churn to a minimum
  • Client knowledge – Help develop collateral and methods for client self service

Education and/ or experience:

  • Bachelor’s degree preferred
  • Customer service experience
  • Experience in travel, hospitality, or real estate industries is a plus
  • Technical troubleshooting experience is a plus
  • Experience with CRM systems, extranet systems, and booking engines like Airbnb, Booking.com, and Expedia.com is a plus

Abilities and Attributes:

  • Ability to take initiative, learn quickly and be a great problem solver
  • Ability to deal with a wide variety of client situations with empathy and understanding
  • Must be accurate, organized, and highly detail-oriented with the ability to multi-task and follow-through on all projects
  • Strong computer skills – we do everything in the cloud, and you will need to set up, maintain and use a variety of tools and services
  • Ability to critically analyze data and determine its validity
  • Excellent financial oversight skills and the ability to work with numbers and code
  • Ability to work collaboratively with different levels of staff and management
  • Ability to work under pressure and successfully meet deadlines on multiple tasks
  • Excellent decision-making, interpersonal and time management skills
  • Ability to handle daily responsibilities and projects with minimal direction
  • Must be pro-active in identifying and proposing solutions
  • Ability to assimilate a variety of information from diverse individuals and make decisions for which a precedent may not exist
  • Excellent written, oral and presentation skills
  • Requires employee to function in a general office environment and accomplish tasks

Work Environment:

 

  • The work environment is a normal office environment, with business casual attire
  • This position is mainly conducted in an open office environment
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to see; stand; walk; use hands to finger, handle or feel; climbing, stooping, kneeling; and reach with hands and arms. This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

 

Compensation and Benefits:

 

  • Competitive salary with lots of potential for growth based on your success and ours
  • Fully Paid Medical Coverage for yourself with optional dental and vision plans as an add on at employee’s expense
  • Paid Vacation and Sick Time
  • Fun, Emeryville- Based office with flexible hours and company provided lunches!

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

HOW TO APPLY: Interested and qualified persons may apply by emailing your cover letter and résumé to @careers@redawning.com. Due to the volume of résumés, we receive it is impossible for us to contact each candidate individually; therefore, if your résumé is selected, we will contact you for an interview.

 

RedAwning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.